So, using platforms to create a chatbot prototype, probably you’ll need to train, upgrade, customize, and set up the bot yourself. Enterprises prefer a centralized control over all the bots deployed in their organizations, the users that are engaging the bots, the type of tasks that are being performed, the channels where the bots are living etc. The platform must provide the ability to enroll users (including bulk enrollment and directory sync), assign users to bots, manage permissions, and … [Weiterlesen...]

Step 7: Deploy and maintain the bot ContentOngoing analytics and learningGrow your Sales & ConversionsBest Chatbot I’ve ever seenKeep conversations going across channels Several studies report significant reduction in the cost of customer services, expected to lead to billions of dollars of economic savings in the next ten years. In 2019, Gartner predicted that by 2021, 15% of all customer service interactions globally will be handled completely by AI. A study by Juniper Research in 2019 … [Weiterlesen...]